FAQ’s

Q    How do I buy tickets to the festival?
A    When tickets are on sale, they can be purchased online using your credit/debit Visa or Mastercard from the Tickets page.  There is a transaction fee of 50c per ticket from TryBooking. If you would prefer to buy your tickets through our office, an additional $5 admin fee per transaction applies. Please call 03 5568 2227 or email [email protected]

Q    Can I buy a one-day ticket to the Festival?
A    No. The Port Fairy Folk Festival sells tickets for the full four days of the Festival only.

Q    When is the Festival held and how long does the Festival go for?
A    The Port Fairy Folk Festival is always held on the Victorian Labour Day long weekend in March. The festival is a four day event and your ticket entitles you entry to all concerts and activities over the 4 days.

Hours are:
Friday 5:30 pm – 1:00 am
Saturday & Sunday 8:00 am – 1:00 am
Monday 8:00 am – 1:30 pm

Q    What is there for kids?
A    The Festival presents a wide range of programs for children of all ages. Including concerts, storytelling, circus activities, art and craft, dance and music workshops, and comedy. Within the arena there are 3 dedicated children/family friendly performance/activity areas.

Q    How do I find accommodation?
A    Port Fairy is a small town of 3,000 residents and motel/hotel/house rental is at a premium during the festival weekend. There are many other accommodation options, mostly for camping. This includes Southcombe Caravan Park (adjoins the Festival Arena), Rent a Tent (500 metres from the Arena), Gardens Caravan Park, Showgrounds Camping and many other caravan parks. Check out our Accommodation page for more options. Alternatively, Warrnambool is 28km from Port Fairy and with a population of 34,000, it offers a wide range of accommodation options.

Q    I’ve bought a ticket but I can’t find a confirmation email from Trybooking
A    You should receive an email from TryBooking within minutes of purchasing your tickets (check your spam or junk folders).  If you need to have the email re-sent, go to: https://www.trybooking.com/lost-tickets or contact all our Box Office on 03 5568 2227.

Q    What access does a ticket give me during the Festival?
A    A ticket to the Port Fairy Folk Festival is exchanged for a wristband. This provides access into the Festival Arena and other venues throughout the town. It entitles you to attend all of our performances, concerts, workshops, dancing, instrument makers exhibition and more!  Our venues do have a maximum capacity for the safety of all patrons, so there may be times where people cannot enter a venue due to it being at full capacity. Artists perform multiple times over the weekend.

Q    Do I need to exchange my ticket for a wristband?
A    Yes. All tickets are exchanged for a wristband.  This wristband gets you access to the Festival Arena and other venues throughout Port Fairy.  Please bring your BARCODED TICKET either on your smartphone or printed out so it can be scanned.

Q    Can I get someone else to pick up my wristband for me?
A    No. Each individual person must come to the ticket exchange to have their wrist band fitted.

Q    When can I exchange my ticket for a wristband?
A    The Ticket Exchange is located at the Southcombe Park Stadium next to the Folk Festival Arena on Campbell St. The Ticket Exchange will be open from: Friday: 9am – 11pm, Saturday 9am-11pm,  Sunday 9am- 6pm.

Q    I am 13-17 years of age – can I purchase a youth ticket?
A    Youth tickets can only be purchased in conjunction with an adult ticket or by an adult who has already  purchased a ticket.  For more info, check out our ticket terms and conditions.

Q    Do I need to purchase a ticket for my child?
A    Children aged 12 and under do not need to purchase a ticket. Bring your child/ren with you when you go to the ticket exchange to get your wristband and we will put a wrist band on your child/ren. We also recommend writing your phone number on the wrist band in case you become separated.

Q    I have purchased a ticket but now I can’t go to Festival. Can I get a refund?
A    PFFF have a  ‘no refund’ policy on ticket purchases. We recommend you sell your ticket to family, friends or work colleagues.  If you are unable to sell your ticket, we may be able to assist you closer to the event, when and ifall tickets have sold out. When the Festival is a sell-out  we operate a ticket selling facility which is run through the PFFF box office. Please note there is no guarantee that you will be able to sell a ticket via this facility. Full terms and conditions are available here. 

Q    Can I go to the Festival for one day and then give my wristband to someone else to use?
A    No. Wristbands are not transferable. Wristbands must remain intact to gain entrance to the Event. Damage to a wristband (even if accidental) will render it invalid and access to the venue denied, unless the Ticketing Manager or security staff approves a replacement..

Q    Can I buy a weekend ticket at the gate?
A    If we still have tickets available, and you want to buy a ticket during the Port Fairy Folk Festival, you may go to the Ticket Exchange and purchase a ticket.

Q    How do I change my email subscription to Enews??
A    Go to our website www.portfairyfolkfestival.org and type in your details under E-NEWS SIGN UP. If you are already subscribed it will take you to another page where you can either unsubscribe or change your email address. Alternatively, you can scroll to the very end of an e-news you have already received from us, and select update your preferences or unsubscribe from this list. This will take you to your unique contact page where you can change your details. Contact our office if you have any issues or need help.

Q    Can I bring my own chair to the Festival?
A    Yes you can.  Most of our large venues now have seating – this has changed a lot over the past few years. For venues that have partial or no seating, low chairs are permitted at the front within the white lines and high chairs at the rear in the area marked by red lines. There is no maximum height requirement for BYO chairs.

Q    I have a companion card – how do I obtain a ticket for my companion?
A    Once you have purchased your ticket, email or post a copy of your companion card, and your name and phone number and your ticket reference number, and we can process the companion ticket at no charge.

Q    What public transport is available?
A    V/line operates trains and buses to Port Fairy from Melbourne, Ballarat, Ararat and Mt Gambier. Transit South West operate also buses from Warrnambool to Port Fairy.

The Festival offers a Festival Bus Service between Warrnambool and the Festival and also Gum Tree Caravan Park and the Festival.

There is also a Music Shuttle Bus that does a circuit of the town, finishing at the Festival Arena. This bus regularly throughout the Festival and we ask for a gold coin donation. The Shuttle Bus is a low floor bus with pram and wheel chair access.

Q    Can I park near the festival arena?
A    Parking near the arena is extremely limited, and road closures are implemented during the festival period. There is a Port Fairy Festival Shuttle Bus which operates every 30 minutes and does a complete circuit of Port Fairy to the Festival.

Q    Is there an area for disabled parking?
A    Disabled persons’ parking is located in Campbell Street at the front gate of the Festival Arena, within the road block. Those with an appropriate permit will be given access to these parks by volunteer staff who will be in attendance.

Q    Can I bring my own food and alcohol to the festival?
A    You are welcome to bring your own food and soft drinks to the festival. But there is a strict no BYO alcohol policy. Within the Festival Arena there are two licensed areas, the Shebeen and The Speakeasy. Children under 18 are permitted in these areas when accompanied by a parent or guardian.

Q    I choose not to buy water, is there somewhere where I can refill my water bottle?
A. Yes. In 2019 we are introducing dedicated water fountains to refill your own water bottle. This is encouraged as we are working towards eliminating single use plastic.

Q    When do I find out when artists are performing?
A    The program schedule will be emailed to all ticket holders and published online in February. The scheduled program and artist profiles are also published in the Souvenir Program which you receive when you exchange your ticket for a wristband.